Technical Implementation Manager

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.   

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 

About the role:

We are actively seeking a Technical Implementation Manager to join our Mindshare team. The Mindshare program sets up referral relationships with Health System and Provider Group partners. The Technical Implementation Manager will have end-to-end ownership of planning and execution for the technical products supporting this program. You will work cross functionally internally and with our external partners to coordinate operational and technical work streams in the setup and maintenance of the products that support the Mindshare program. The ideal candidate is highly proactive, forward-thinking, can assess risk and communicate accordingly, while managing relationships with a number of stakeholders. This person will also need to demonstrate a sharp understanding of our product offerings and will need to be able to speak fluently about technical aspects of projects, to non-technical users and partners. Ideally, the Technical Implementation Manager will also have experience working with EMRs, and technologies like Direct Trust and FHIR protocols.

You will:

• Own end-to-end planning and execution of projects both internally and externally, contributing towards defined success criteria across all workstreams
• Function as the primary point of contact for overall operational, and technical client contacts during external implementations, while deploying consistent implementation methodology and processes
• Identify and surface project risk for integrations with Health Systems
• Leverage a high degree of resourcefulness to build expertise across initiatives
• Build strong relationships with immediate project counterparts and stakeholders, both internal and external
• Communicate effectively against success criteria within project team and external stakeholders
• Own and drive effective meetings, both internally and externally

You have:

• 2+ years’ experience with the planning, management and delivery of successful programs and projects, preferably in healthcare or at a tech startup
• Technical knowledge and understanding of products like SFTP, Direct Trust and FHIR protocols
• Experience working with electronic medical records (EMRs), 
• Proven record of engaging effectively with external customers and meeting KPIs
• Demonstrated experience in at least two of the following areas: Software implementation, relationship management, consulting, SDLC, and project management
• Strong communication, technical, organizational, interpersonal skills
• Natural curiosity and drive to find creative solutions to solve complex problems
• Demonstrated ability to manage ambiguity and think strategically when problem-solving
• SQL knowledge a plus!

Why Talkiatry: 

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
• Collaborative environment: be part of building something from the ground up at a fast-paced startup  
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC  
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! 
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands  
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first 
• Compensation range for this position is $75,000- $95,000, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work. 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.