Service Agent, Patient Care

Remote | Anywhere
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Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.    

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.  


About the role: 

The Service Agent provides an excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process.  They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.  

You will: 

  • Answer incoming inquiries from patients, answer questions, and schedule appointments 
  • Make outbound phone calls to patients, pharmacies, and insurance companies 
  • Create and triage tickets in Zendesk 
  • Ensure that providers' schedules are optimized
  • Schedule appointments as needed in eClinicalWorks 
  • Support clinicians via Microsoft Teams Chat to: 
  • Schedule patient follow-up appointments 
  • Reach out to patients who are late to tele visits 
  • Send referral information to patients 
  • Send discharge letters 
  • Monitor and complete tickets in Zendesk to: 
  • Inform patients of insurance benefits 
  • Respond to patient inquiries 
  • Add copies of insurance cards/IDs to patient documents 
  • Troubleshoot minor technological issues or escalate them to our helpdesk 

Desired Competencies:

  • Experience with Medical Insurance benefits 
  • Experience using an Electronic Health Record (EHR), eClinicalWorks preferred but not required 
  • Microsoft Office (M365), plus if you have worked with Microsoft Teams 
  • Strong written and verbal communication skills 
  • Excellent customer service 
  • Ability to multitask accurately 
  • Enjoy working in team-based environment 


Your Have:

Medical office reception experience, including: 

  • Use of an Electronic Health Record (EHR) in your daily work  
  • Answering phones and multitasking in a fast-paced clinical practice 
  • Scheduling patient appointments 
  • Insurance verification knowledge  
  • Understanding of patient privacy rules and experience in a HIPAA-compliant practice 
  • Understanding of medical practice workflows 

The successful candidate must be available to work the following shifts: 

  • 1:00pm – 9:00pm Eastern/10:00am – 6:00pm Pacific  
  • 3:00pm – 11:00pm Eastern/12:00pm – 8:00pm Pacific  


Why Talkiatry: 

  • Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care  
  • Collaborative environment: be part of building something from the ground up at a fast-paced startup   
  • Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC   
  • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!  
  • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands   
  • It all comes back to care: we’re a mental health company, and we put our team’s well-being first  
  • Compensation range for this position is $18-20/hour, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications. 


Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.  

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. 

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. 



Apply now

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