Manager, Patient Care Coordination

New York, NY
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At Talkiatry, we believe mental health is health. We’re a successful, high growth organization creating the gold standard in mental healthcare and helping people live their best lives. More specifically, we’re solving the behavioral health crisis in America by focusing on high-quality in-network care and proprietary technology that redefines how patients access and receive psychiatric care. The result?  Through a personalized approach, we meet the needs of patients, physicians, and insurance partners while driving down costs and improving care. If you’re searching for a mission-driven rocket ship, this is the one to get on. 

As Manager of our Patient Care Coordination, you are passionate about patient experience and physician support.  You will lead a team of exceptional professionals charged with intake and onboarding of new patients, capturing patient demographics, verifying insurance, scheduling, prior authorization, and answering all incoming calls to the practice.  Your team also provides white glove support to our psychiatrists, psychiatric nurse practitioners, and therapists.  Our goal is to become the best place to practice psychiatry in the United States. You are inspired and motivated by our vision of creating a frictionless practice environment that effortlessly supports our clinicians.  

Our perfect candidate is organized, collaborative, process oriented, and has excellent people management skills.  It is important that you are comfortable in a fast paced, rapidly growing organization where change and ambiguity are the norm.  You foster teamwork, recognize individual contribution, and build a healthy department culture that fosters development and career growth for members of your team.  You are data driven, inquisitive, and use information to inform your decisions.  You have experience developing policies, training staff, and optimizing workflows using our electronic medical record.  You are intellectually curious and driven to improve systems for the benefit of patients and physicians.   

 Essential Functions:

  • Leading department operations, including hiring, onboarding, training, staffing, management, and monitoring of processes and workflows  
  • Proactively ensures team is resourced each day by ensuring the correct balance of staff coverage to satisfy requirements and achieve objectives 
  • Continuously improves the performance of the department, developing tracking tools, dashboards, and using data to achieve operational excellence 
  • Sets high standards for service to clinicians, patients, and colleagues.  Measures results through surveys and acts to systematically improve service. Leads by example and provides training to elevate the service provided by your team to all stakeholders 
  • Supports our organizational culture, leading by example and fosters a culture of transparency, continuous improvement, responsible healthcare, and inclusion   
  • Must have excellent written and verbal communication skills.  Able to communicate complex data verbally and visually.  Proficient in coaching and counseling direct reports  
  • Establish and maintain good rapport and effective working relationships with clinicians, patients, visitors, and colleagues.  Serve as an escalation point for problem resolution   
  • Plans and coordinates office events, trainings, and other types of gatherings.
  • Performs or delegates administrative functions such as office maintenance and ordering of supplies 

Job Requirements: 

  • 3 to 5 years managing front office operations in an outpatient practice or leading patient or customer care teams in a contact center environment   
  • Bachelor’s degree in business administration, healthcare management, operations management, or related field.   
  • eClinicalWorks or related EMR experience   

Talkiatry values every team member and takes the health and wellbeing of our employees seriously. All full-time employees are eligible for our generous benefits package on day one, including up to 100% employer paid Medical, Dental, and Vision coverage. We offer a 401(k) plan employer match, competitive PTO plans and 11 holidays per year.

Talkiatry is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Talkiatry is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Talkiatry are based on practice needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Talkiatry will not tolerate discrimination or harassment based on any of these characteristics. Talkiatry encourages applicants of all ages.

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“Doctors want to be doctors and Talkiatry is allowing them to do that by bringing creative and innovative solutions to the problems that have historically made it difficult to provide in-network care.”— Georgia Gaveras, Chief Psychiatrist

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