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General Talkiatry Questions

Where are Talkiatry offices located?

Talkiatry currently has two locations in Manhattan, in NoMad and Hudson Square.

How does Talkiatry work?

Step 1: Take our proprietary assessment.

Take our free and easy assessment to help determine the reason for your visit. The interactive process uses evidence-based scales to provide you a preliminary diagnosis and severity on the spot. We will also provide you with additional information to get a sense of your needs before speaking with one of our psychiatrists.

Step 2: Get matched with a psychiatrist.

Talkiatry collects additional information and uses a proprietary algorithm in conjunction with your preliminary diagnosis, medical history, medications, and other criteria to match you with a psychiatrist with expertise for your specific needs. At this point, you can make an appointment with your preferred psychiatrist without speaking to our office. Your assessment details and other information are securely transmitted to your psychiatrist via our HIPAA-compliant and secure electronic health record system so they can review them before your visit.

Step 3: See your psychiatrist.

Your psychiatrist will review your preliminary diagnosis with you and listen to your concerns. As your psychiatrist learns more about you over a series of visits, a diagnosis may change or develop. Your doctor will conduct a comprehensive psychiatric evaluation, arrive at an appropriate diagnosis, then go over various treatment plans and options with you. We are focused on helping you feel better and are happy to speak to your other health providers to navigate complex issues when needed.

Step 4: Fine-tune ongoing care and track your progress.

We will continuously monitor and adjust your medication and treatment plan to ensure optimal results and limit unwanted side effects. Once that process is complete, if you begin to feel better, we can adjust the frequency of visits to balance appropriate medical care with your other commitments. Throughout this process and beyond, we will monitor your progress with regular assessments to ensure your treatment is working well and catch any issues early on. It's ok if things change; we'll adjust your treatment and visit frequency to meet your medical needs. The Talkiatry support staff is also happy to assist you with scheduling or billing concerns at this time.

What is Talkiatry?

Talkiatry is an innovative group of in-network psychiatrists. We offer the benefits of a large practice, while retaining the feel and service of your favorite local practice. We’ve got a large support team to make sure you have what you need to start feeling better. We’ll work with you to match you with one of our providers and determine treatment options and visit frequency.

Is Talkiatry a booking platform or agency or are you an actual practice?

Talkiatry is an actual practice! Think of us as a group of physicians that is technology-enabled for the modern age. Our group of psychiatrists decided that there is too much confusion in the mental health space, so we’ve created a practice with everything under one roof.

Do I get to speak to a psychiatrist, or is this done online?

You will speak directly to your psychiatrist. Talkiatry is a group of psychiatrists, and we do not treat patients without meeting them.

Is Talkiatry for me?

Talkiatry is for children and adults seeking in-network and high-quality mental health care without jumping through hoops.

Are the appointments conducted via telemedicine or in-person?

Currently, Talkiatry offers flexible telemedicine appointments. Hours of operations include morning, late evenings, and weekend visits.

What should I expect during my initial visit?

Initial visits are typically 60 minutes for adults and 75 minutes for children. Your initial visit does not guarantee acceptance into the practice. During this time, your psychiatrist will conduct a comprehensive psychiatric evaluation and consider all of the information and assessments you have provided. Our goal is to provide a diagnosis and discuss various treatment options, which could include resources outside of Talkiatry. While some diagnoses evolve or take more than one visit, we aim to get to the bottom of your symptoms and provide concise and accurate treatment.

How often will I see my Psychiatrist?

Every patient is unique, and we want to make sure we are providing the best care possible. Visit frequency is something you will discuss with your psychiatrist as you discuss treatment options, this can vary based on factors such as: diagnosis, medication, progress, etc. You can adjust your visit frequency, and if you're not feeling well or a new issue comes up, we are happy to see you sooner.

Is Talkiatry only in New York?

Talkiatry is currently seeing patients in New York, Texas, Pennsylvania, Connecticut, New Jersey, Florida, Georgia, Maine, Massachusettes, and Colorado. We are working on innovative methods to expand the accessibility of mental healthcare across the United States. We have exciting things coming!

Do I need to have a medication prescription to use Talkiatry?

Medication management is a core part of our treatment plan. We want to find the best medication for you, however, we're not exclusively here to medicate you. We can review medications you are currently taking and, if clinically appropriate, provide expert information and guidance on the process of stopping treatment. Some medications are more safely discontinued in a controlled setting since there can be severe and potentially life-threatening consequences if they aren’t. Your psychiatrist will help you in whatever way they can to get the right treatment in the right setting.

Do I need a referral to visit someone at Talkiatry?

No, Talkiatry does not require a referral to see one of our providers. However, we do offer a patient referral https://talkiatry.com/patient-referrals/ form on our website should you need one.

What conditions does Talkiatry treat?

Talkiatry treats many conditions, including but not limited to mood disorders, anxiety disorders, PTSD, and ADHD, as well as associated comorbidities. We are consistently growing and adding psychiatrists with various specialties to provide cutting-edge treatment. We want to ensure every patient gets the level of care they deserve. As an outpatient setting, Talkiatry is not clinically appropriate for substance use disorders, active suicidal ideation, schizophrenia, severe and persistent mental illness, and certain personality disorders. Talkiatry is not a replacement for a clinic, partial hospitalization programs, intensive outpatient treatment, or emergency response. Learn more about our services here or complete our online assessment to determine if you are a good match for our providers.

When is a psychiatrist not able to treat me?

We want to make sure you receive the most appropriate level of care, and sometimes that isn’t with us. For safety reasons, we cannot provide certain forms of treatment and care in an outpatient setting. Our goal is to provide you with the knowledge you need and, whenever possible, specific references to get appropriate treatment.

If a psychiatrist sees me, do they have to treat me?

Your first visit is an initial consultation, and your provider may determine that they are not appropriately suited to provide the level of care you need. The initial consultation is not an agreement to treat you.

If my psychiatrist is unable to treat me, can I be matched with another psychiatrist?

Before beginning treatment or during treatment, you or your psychiatrist may determine that you are not the right fit for each other. That happens sometimes, and it’s ok! If we have another psychiatrist that’s well-suited to your care needs and willing to provide treatment, we can facilitate the transfer of your care. This process needs to be approved by your current psychiatrist at Talkiatry.

Is there a Talkiatry mobile app?

You can download the Healow app to message your provider, join a televisit, and view medications and appointments.

How do I download and log in to the Healow App?

Steps for accessing the Healow app:1. Create your account in the mobile app2. Input the practice code FGCACD3. Enable H2H in the settings4. Complete the medical questionnaire

I am having technical issues. Where can I go for troubleshooting help?

If you are having trouble logging into your appointment, please call our Patient Care Coordinator team at 917-634-5311 or send an email to hello@talkiatry.com. If you are having trouble setting up the Healow app:1.Create your account in the mobile app2. Input the practice code FGCACD3. Enable H2H in the settings4. Complete the medical questionnaire

What are your hours?

Currently, our offices are staffed from 8 AM to 8 PM Monday through Friday and 8:30 AM to 5 PM on Saturday; however, we continuously evaluate the needs of our patients to extend hours. Patients can send an electronic message to their provider or our staff 24/7, and we will respond during business hours. If you need immediate help, call the National Suicide Prevention Lifeline at 1-800-273-8255 (available 24 hours a day) or call 911.

Is Talkiatry HIPAA compliant?

Yes! Talkiatry takes your privacy seriously. All communication with your provider and Talkiatry is conducted in a HIPAA-compliant manner through appropriate channels. You'll find more information about HIPAA here.

What is your privacy policy?

We take privacy very seriously. All of our technology is HIPAA compliant, and your medical records are secure. We won’t release your medical information to anyone, including family members, without written consent from you. Read more about our privacy policy here.

Do you sell my data?

No. Talkiatry is a medical practice. We do not sell any patient data, nor do we authorize it for 3rd-party use outside of conducting medical treatment.

Do you provide therapy?

Talkiatry offers therapy to patients currently being treated by one of our psychiatrists, subject to availability. We do not offer stand alone therapy at this time. If this is something that you believe you may benefit from, please mention it to your provider at your next visit.

If I currently have a therapist, will you work with them?

Yes! We are happy to be a part of your expanded care team and will work with your current therapist to make sure you get the best treatment.

Can I obtain my Talkiatry medical records?

Of course! You are entitled both legally and ethically to review your medical records. Our HIPAA Authorization form can be found and submitted here or you can email us at hello@talkiatry.com. We will post your records to your online patient portal.

What happens if I decide to take a break from treatment?

If you are feeling better, that’s great! You are welcome to pause or cancel treatment at any time. However, Talkiatry is responsible for letting you know the risks of discontinuing treatment and providing you with the information needed to seek care elsewhere if you so choose. If you take a break without letting us know ahead of time, we will actively reach out to you to make sure you are OK and ask if you would like to continue or discontinue treatment. If we don’t hear from you, we will send you all of the information you need to pursue treatment elsewhere.

Can Talkiatry provide me with a second opinion?

An accurate diagnosis may require multiple visits and could change over time. Therefore, to offer the appropriate level of care, Talkiatry treats individuals interested in transferring their care to a psychiatrist at Talkiatry.

If I receive a diagnosis from an external provider, can Talkiatry provide me with a second opinion?

An accurate diagnosis may require multiple visits and could change over time. Therefore, to offer the appropriate level of care, Talkiatry treats individuals interested in transferring their care to a psychiatrist at Talkiatry.

If I don't feel a connection with my psychiatrist, can I switch?

Sometimes, two people just don't jive, and that's OK. We want to make sure you work with the best psychiatrist for you, and in cases like this, we can work with you to have your care transferred to another one of our psychiatrists. Please email appointments@talkiatry.com or give us a call at 917-634-5311.

Where are Talkiatry offices?

Talkiatry's corporate office is located in New York City. Our providers are currently offering telehealth appointments across the United States.

Medication

What medications do you offer?

Unlike primary care practitioners and some psychiatric practices, Talkiatry does not restrict specific medications. Instead, we focus on finding the right medication for you and titrating the medication to maximize efficacy and minimize unwanted side effects.

Can Talkiatry prescribe controlled substances?

Unlike primary care practitioners and some psychiatric practices, Talkiatry does not restrict specific medications. Instead, we focus on finding the right medication for you and titrating the medication to maximize efficacy and minimize unwanted side effects.

Can Talkiatry help me change or get off my medications?

We want to find the best medication for you. We can review medications you are currently taking and, if clinically appropriate, provide expert information and guidance on the process of stopping treatment. Some medications are more safely discontinued in a controlled setting since there can be severe and potentially life-threatening consequences if they aren’t. Your psychiatrist will help you in whatever way they can to get the right treatment in the right setting.

How much do the medications cost?

Talkiatry can send your medication to any physical or virtual pharmacy that you prefer, including ones that offer same-day delivery or mail order options. Whichever option is cost-effective and convenient for you, let us know!

How does insurance work for my medication?

Each person’s insurance works differently. We are committed to ensuring that your mental health is treated as a necessity, not a luxury. We will work with you to prescribe formulary options that are often low or no cost through your insurance. If your insurance requires prior authorization for your medication to be covered, don’t worry. We are on it!

Is shipping secure and safe?

While Talkiatry does not ship medication, we will securely transmit the prescription to a registered pharmacy of your choice.

What if I need a refill?

You can request prescription refills in between appointments by messaging your provider on our secure app. Depending on the circumstances, your provider may request an appointment before refilling medications.

Insurance & Payment

How much do the appointments cost?

Because we accept insurance, we can reduce out-of-pocket expenses and still offer high-quality care. You may not have any cost related to your visit with us, depending upon your insurance plan. Most patients pay a small copay per visit, subject to any deductible or coinsurance that your health plan has.

The Center for Medicare and Medicaid Services determines appropriate billing guidelines. These guidelines depend on the length of the visit and the complexity and severity of your diagnosis. For this reason, we need to wait until after the visit for the final determination. We then submit the claim to your insurance company. The charges are calculated based upon pre-negotiated prices with your insurance company. Your insurance company will then determine what amount, if any, is your responsibility per your insurance plan.

We know health insurance can get confusing, and we are happy to provide you with further detail regarding your specific benefits. As part of our appointment process, we will review your plan benefits and email you the details before your appointment. Learn more about accepted insurance plans here.

You can also contact your health insurer to inquire about your benefits for “outpatient behavioral health” services if you prefer.

What is the difference between a co-pay, co-insurance, and deductible?

Co-pay: A flat fee per visit.

For example, you may have a co-pay of $25 for each visit, and your insurer pays the rest. Your co-pay is usually listed on your insurance card, and Psychiatry is typically considered a specialist.

Co-insurance: Your share of your care.

For some services, you share the cost with your health plan. Instead of a flat fee like a co-pay, the percentage of the total cost of your care that you pay is called co-insurance. For example, if your visit with a doctor is $200 and your plan calls for you to pitch in a 20% co-insurance, you can expect a bill for $40.

Deductible: What you pay before your plan pays.

The amount you have to pay, each year before your plan will pitch in for your care is called a deductible. If you have a $750 deductible, your plan won’t pay for any of your care until you have spent $750 out of your own pocket for things like doctor visits or X-rays. Any doctor you visit typically counts towards your deductible. For example, if you have a $1,000 deductible and haven’t spent any money out of pocket yet that year, and your visit with a doctor is $200, you can expect a bill for the full amount of the visit. In this scenario, once you’ve spent $1,000 that year, your insurance starts paying its share of the cost (subject to any co-pay or co-insurance).

It is important to note that your insurer may have different benefits for mental health care vs. physical care, and it is always a good idea to call them to verify your coverage.

Is there a booking fee?

There is no booking fee outside of your insurance benefits.

Is there a cancellation fee?

There is no cancellation fee if your visit is canceled or rescheduled at least 48 hours in advance. However, if you need to cancel or reschedule your appointment inside that window, there is a $100 cancellation fee.

Can I use insurance?

We are the largest in-network group of innovative psychiatrists in the New York area. Talkiatry accepts a wide range of commercial insurance, including Aetna, BlueCross BlueShield, Cigna, Humana, and UnitedHealthcare.Sometimes your physical and behavioral health benefits are separate and provided by different insurers. We know it can get confusing, and we are here to help you sort it out. Check out our insurance filtering tool here to see if your plan is accepted.

Do you accept my insurance?

Use our insurance filtering tool to see if Talkiatry is in-network with your plan.

Do I need insurance to sign up?

Talkiatry has partnered with every large insurer in the country to provide high-quality care to its members. If you are in between insurers, we would be happy to discuss self-pay options. Contact us here for information.

I don’t see my insurance carrier or plan on your website. How can I find out if you accept it?

You can securely upload a copy of your insurance card here, then contact our Patient Care Coordinator Team here, and they will be happy to help.

What if I change my insurance?

If your insurance changes, simply let us know and upload a copy of your new card on our website. Our team will re-verify your coverage and ensure that any future visits are sent to the correct plan to avoid any billing issues.

Do you accept Medicare or Medicaid?

We accept Medicare but do not accept Medicaid at this time.

How do I pay my bill if I have one?

If there is any amount due, Talkiatry will notify you with detailed balance information that you can conveniently pay through an emailed or text-based link. You can also log into your patient portal here to view receipts and pay balances.

Why do you require a credit card on file?

Because visits can become frequent, we understand that you may miss notifications in your email from time to time. Talkiatry will automatically charge your card on file for any balance 14 days after sending your statement.

What if I don’t want to provide my credit card information?

Having a credit card on file is a requirement for services at Talkiatry. Don’t worry; we won’t charge it without notifying you in advance. If you have a dispute, we will put it on hold until it is resolved.

What if my insurance claim is rejected or the bill is incorrect?

That’s what we’re here to help with! Our billing team can work with you and your insurer to resubmit denied claims and appeal decisions. However, ultimately your insurer makes the final determination about the cost according to your insurance plan.

How can I contact the billing team if I want to speak to someone?

You can email our billing team 24/7 at billing@talkiatry.com, and they will work to get back to you as soon as possible. If your concern warrants a phone call, we will reach out through your preferred contact method.

Where can I get a receipt for payments?

You can log in to your secure patient portal here to see all of your receipts for payment.

What if I need a detailed bill for insurance purposes?

You can contact our billing team 24/7 and request a detailed bill. Email them at billing@talkiatry.com.

Where can I see my statement?

You can view your statement by logging into your secure patient portal here at any time.

I see more than one service listed on my explanation of benefits for one visit. Why is that?

Depending on your individual needs, Talkiatry can provide multiple services billed according to the Center for Medicare and Medicaid Services. Our billing team consists of Certified Professional Coders to make sure our services are billed accurately and following our insurance contracts and best practices. In the same visit, you may receive the evaluation and management of medication and therapy (which can include but are not limited to: Cognitive Behavioral Therapy, supportive therapy, psychoeducation, interpersonal therapy, etc.). There may be additional services depending on but not limited to the complexity of your diagnosis due to age, language, and various comorbidities.

Talkiatry is out-of-network with my insurance plan. What are my options?

Let your insurer know! Our goal is to be in-network with every major insurance plan to increase accessibility to mental health care in the United States. If your plan has out-of-network benefits, you may still be able to see us and get reimbursed directly for a portion of the cost.

Account

What do I need to start the assessment?

You don’t need any materials for the free assessment! However, if you want to make an appointment, you will need a state or government-issued ID, insurance card, current medications, and a credit card.

How do I book an appointment with a Talkiatry psychiatrist?

Start by taking our free and easy assessment to help us understand the reason for your visit and your symptoms. After the assessment, we'll ask for some additional information to match you with a psychiatrist that fits your needs and preferences. From there, you will be able to book an appointment with a psychiatrist directly within your secure patient portal online without needing to talk to any of our staff.

Do I have to take the assessment?

The assessment is an essential tool our psychiatrists use in conjunction with a clinical interview to determine a diagnosis and treatment modality. Therefore, it is required that you complete the assessment before your first visit.

What if I made a mistake on the assessment or need help?

During the assessment, there will be a unique code provided to you so if you get stuck or there is an issue, you can call our Patient Care Coordinator team at 917-634-5311 to assist you.

What if I don’t like any of the psychiatrists I was matched with?

We use many different data points to match you with one of our psychiatrists who is most suited for your individual needs. After completing the assessment and reviewing your matches, you can call our office at 917-634-5311 with a unique code to discuss your matching options with a patient care coordinator in detail to make sure you get the right level of care.

Is there a commitment?

There is no commitment or ongoing cost for Talkiatry. If you decide to stop treatment, we will make sure you have all of the information needed to continue treatment with another provider.

Is there a cancellation policy?

To make sure we can help as many patients as possible, Talkiatry will send appointment reminders via text and email. You can cancel your appointment up to 48 hours in advance with no penalty. After 48 hours, there is a $100 fee for canceling or rescheduling your appointment. Your insurance company will not pay for the cancellation fee, and it is the patient’s responsibility.

What happens if I'm late for my appointment?

Our providers will do their best to provide treatment within the time available. However, to make sure we are not late for other patients, your appointment will still end at the same time. If there is not enough time to conduct the visit, it will be treated as a cancellation, subject to our cancellation policy.

How do I track my progress?

Based on your diagnosis, Talkiatry will periodically send you assessments before your appointments. These assessments will provide you with scales in order to track progress, and your provider will be ready to discuss them with you at your next appointment.

I have an important document or test result for my doctor to review. How do I get it to them?

Talkiatry has a secure portal for sending documents directly to your psychiatrist that you can use 24/7. Upload your documents here.

How do I fill out a HIPAA form so that you can get information from my previous provider or if I want you to provide information to a new provider?

We’ve made HIPAA forms easy, and they can be filled out securely through our portal and directly sent to your psychiatrist. Find our HIPAA forms here.

Why do you need a copy of my identification?

Because Talkiatry works with your insurance company, we need to ensure that the individual we are treating matches the member on your insurance plan. We prioritize safety and want to make sure that we can work with your insurer to find the best medication and treatment plan for you!

What if I don’t want to provide my identification to you?

Identification is a requirement for services at Talkiatry.

Our Psychiatrists

Are the psychiatrists board-certified?

All of our psychiatrists are board-certified or board-eligible.

What does it mean to be board-certified?

A board-certified or board-eligible psychiatrist has completed various requirements and additional training and holds an unrestricted medical license. Typically, this includes completing a four-year residency program in a chosen specialty after graduation from medical school. In addition, if the psychiatrist is board certified or eligible in a specific subspecialty, such as child and adolescent psychiatry or geriatric psychiatry, they have completed another year or more of a fellowship in that area. To become board certified, your psychiatrist also needs to fulfill all American Board of Psychiatry and Neurology (“ABPN”) maintenance requirements and pass the ABPN exams every ten years.

Do you have child and adolescent psychiatrists?

Yes! We have several board-certified child and adolescent psychiatrists on staff. We can see patients as young as five years old, depending on diagnosis and severity. If you’d like to see if Talkiatry can provide the right level of care, take our free assessment.

Do you have geriatric psychiatrists?

Talkiatry does not currently have geriatric psychiatry as a subspecialty and cannot provide care to geriatric patients (65+) with complex medical comorbidities at this time.

Where do your psychiatrists come from?

Our team of psychiatrists has practiced in diverse settings before joining Talkiatry, including some of the best psychiatric programs in the United States. They share Talkiatry’s mission to provide our community with in-network access to high-quality psychiatric care.

Are your psychiatrists experienced?

Our team of psychiatrists has hundreds of years of combined experience. We have director-level psychiatrists with 40+ years of experience, and all of our psychiatrists have completed ACGME certified residency programs in psychiatry and thousands of training hours. Read more about our psychiatrists here.

Why are some providers psychiatric nurse practitioners?

Talkiatry’s providers include psychiatrists and board-certified psychiatric nurse practitioners who can also diagnose and treat mental health issues and prescribe medication.

How soon can I see a psychiatrist?

We want to make sure you not only see a psychiatrist quickly but the right psychiatrist. Depending on your unique needs, you can usually see a psychiatrist in 2-4 days. Although some of our specialists have longer wait times, we are continually adding more psychiatrists to ensure you can receive help promptly.

Do you provide a diagnosis?

Our goal is to get a complete and accurate diagnosis. Sometimes this takes more than one visit, and your diagnosis can evolve.By taking our free and easy assessment, you will help us understand your symptoms. Using evidence and research-based scales, we’ll provide a preliminary diagnosis of your condition on the spot. Then, we’ll include recommendations and additional information about your diagnosis so you can get a sense of your needs before speaking with one of our psychiatrists.Once you’re matched with a psychiatrist, they will review your results as part of a comprehensive psychiatric evaluation to determine an accurate diagnosis and ensure you’ll receive treatment tailored to your specific needs.

I've already been diagnosed. Can a Talkiatry Psychiatrist help me with further treatment?

Yes! Our team of highly experienced psychiatrists is here to help you however we can. We’ll work with you to confirm a previous diagnosis, prescribe medication, and be with you every step of the way to ensure you’re getting the best treatment. So whether you are looking to continue treatment or make some changes to achieve the best results, we’re here to help.

Do I have to visit my psychiatrist in person?

We offer telemedicine and in-person options, and our goal is to get you feeling better, faster. Your doctor will work with you to find the best treatment option. Learn more about our in-person and telemedicine treatment options here.

Where are your locations?

Talkiatry currently has two locations in Manhattan, in NoMad and Hudson Square. Learn more about our locations here.

Find the best psychiatrist for you.

Our team of high-quality psychiatrists is here to help you however we can. Start our free and easy assessment today to get matched with the best psychiatrists on staff that fit your unique needs.