How do I cancel an appointment?

There are a few ways you can cancel your appointment.

Via email
You can email us to cancel your visit anytime. Just send a note to with your name and appointment date.

Via web chat (available Monday through Friday from 9AM to 5PM Eastern):
1. Head to the Help Center on our website.
2. Click on the purple icon in the bottom right-hand corner.  
3. You will be connected with a Care Coordinator who can schedule, reschedule, or cancel an appointment for you.  

Via phone (available Monday through Friday, 7:30AM to 8PM, Eastern and Saturday through Sunday, 8AM to 5PM, Eastern):
1. Call us at 833-351-8255.
2. Press 1 if it's your first visit or 2 if you've already had one.

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