Reminders for your first therapy visit

Set yourself up for success

• Make sure you’re in the state listed in your profile when joining your visit. Otherwise, we’ll need to reschedule your visit due to state laws.
• Choose a comfortable, private space for your visit. A quiet, well-lit room helps your therapist hear and see you clearly.
• Your therapist won’t be able to meet with you if you’re in a moving car, even if you’re not the driver.

Joining your visit

• We’ll email a link to your virtual visit about an hour before your appointment. You can join using a phone, tablet, or computer, as long as it has a camera and a strong internet connection. We recommend testing your Wi-Fi in advance.
• If you’re using a phone, download the healow app for Apple or Google before your first visit. Please silence your phone to avoid interruptions.
• If you’re using a computer, we recommend using Google Chrome and closing any other tabs you have open.
• We suggest logging in about 10 minutes early so you have time to make sure everything’s working properly.
• If you run into any issues, call us at 833-351-8255 or email hello@talkiatry.com.

Next steps after your visit

• If you have questions, send your therapist a message through your patient portal or the Healow app. They’ll respond within three business days.
• Let your therapist know about any changes in your symptoms or challenges you’re facing.
• We’ll send you a bill by email. Just follow the link to pay it.

Not sure if it’s the right fit?

• Feeling comfortable with your therapist is an important part of your care, and we’re committed to helping you find the right match.
• We recommend giving it a few visits so you can get to know each other. If you’re ready to switch, call us at 833-351-8255 or email hello@talkiatry.com and we’ll help you explore other options.

Cancellation policy reminder

Changes or cancellations made less than 48 hours before your visit will incur a $100 fee. To change your visit, call us at 833-351-8255 or email hello@talkiatry.com.

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