Susannah Williams, MD

Dr. Robben proudly served in the U.S. Air Force and has been practicing psychiatry for 17 years. He is happy to have completed his medical school education, as well as his residency in general psychiatry and fellowship in addiction psychiatry, all at the University of South Florida in Tampa. Dr. Robben is board certified in both general psychiatry and addiction psychiatry. He has experience in many roles over the span of his career to include working with Veterans diagnosed with posttraumatic stress disorder and substance use disorders, managing specialty clinics for patients with treatment-resistant depression, and working in general outpatient psychiatry clinics, as well as emergency and inpatient psychiatric settings. Dr. Robben also previously served as the Training Director for the University of South Florida Morsani College

of Medicine Addiction Psychiatry Fellowship Program. He is currently the Medical Director at a residential substance use disorder treatment center in Florida. Additionally, Dr. Robben is a certified Medical Review Officer and has additional qualifications in transcranial magnetic stimulation (TMS) and Spravato.

(esketamine). Dr. Robben has been voted as Addiction Medicine "Top Doctor" in Tampa Bay, FL by physicians for 8 of the last 9 years. Dr. Robben specializes in treating depression, bipolar disorder, anxiety, PTSD, OCD, ADHD and substance use disorders.

Dr. Robben uses a supportive, patient-centered approach, taking into account each individual's personal values and goals when formulating a treatment plan. He educates patients on the most up to date scientific evidence and provides multiple treatment options to help each person determine the most appropriate plan for them.  

Dr. Robben believes in a collaborative and holistic approach to working with his patients. Dr. Robben spends a significant amount of time educating his patients on all forms of mental health treatment, from medications and psychotherapy, to nutrition, exercise, meditation and sleep hygiene. What works well for

One person may not work well for another person. Having options and understanding the potential benefits and risks of each treatment empowers patients to take an active role in their own healthcare.

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Dr. Lindsay Works is board-certified in psychiatry and addiction medicine. She earned her Doctor of Osteopathic Medicine (DO) degree from Rocky Vista University in Colorado and completed her internship and psychiatry residency at Walter Reed National Military Medical Center. She has extensive experience in both inpatient and outpatient psychiatric care, particularly in military and veteran populations.

Dr. Works specializes in psychiatric care and addiction medicine, offering treatment for a range of mental health and substance use disorders. She takes a comprehensive and structured approach, integrating medication management with individualized treatment planning. Her background in military psychiatry allows her to provide specialized care for veterans and active-duty service members, particularly those experiencing PTSD, substance use issues, and other psychiatric conditions.

During the first visit, patients can expect a detailed and structured psychiatric evaluation, where Dr. Works carefully assesses mental health concerns, treatment history, and personal goals. She prioritizes collaboration and patient engagement, ensuring that each treatment plan is tailored to the individual’s needs. She works with patients to develop an approach that may include medication management, therapy referrals, and support for addiction-related challenges, depending on each patient's unique situation.

We’re a virtual mental health practice that makes it easy to find great care. We combine quality and convenience to help you thrive—faster. Our providers, like this one, are highly trained experts who specialize in medication management and collaborate with you on a treatment plan that fits your needs and comfort level.

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Wayne R. McIntosh, PMHNP-BC, is a dedicated mental health professional with over a decade of experience in psychiatric care. He earned his advanced nursing degree with distinction from Arizona State University and also holds a Bachelor of Science in Nursing from Grand Canyon University and an Associate of Science in Nursing from Harry S. Truman College. He has been a board-certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) since 2015.

Wayne specializes in family-centered care, working with individuals aged 18 to 65. Whether supporting patients through anxiety, depression, ADHD, or life transitions, he develops personalized diagnostic and treatment plans that may include therapy, coping strategies, and, when appropriate, medication. His approach emphasizes clear communication and collaboration, empowering patients to understand their challenges, apply practical tools, and achieve lasting change.

Throughout his career, Wayne has served as a Psychiatric Nurse Practitioner and Associate Director of Medical Services, leading multidisciplinary teams and promoting accessible, high-quality care. As a Faculty Associate at Arizona State University, he has mentored future nurse leaders, focusing on clinical excellence and patient advocacy. His military background and volunteer work further reflect his commitment to serving diverse populations with compassion and respect.

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Dr. Jennifer Shoenfelt is a staff psychiatrist at Talkiatry. She is double board certified in child and adolescent psychiatry and adult psychiatry. She has been practicing for over 14 years. Dr. Shoenfelt's practice focuses on child and adolescent medication management. Typically, she offers this in conjunction with supportive or emotionally focused therapy in 30-minute follow-up visits. However, occasionally Dr. Shoenfelt may believe that additional therapy is needed and will ask that you bring a therapist into your care team to provide the best outcome. She provides treatment plans that include holistic recommendations for diet, exercise, and educational and psychosocial/spiritual aspects of care. She is known for listening to and respecting patients' stories and walking them on a path of recovery and growth. Dr. Shoenfelt received her medical degree from the Boonshoft School of Medicine at Wright State University in Dayton, Ohio. She earned her Bachelor of Science degree in Physical Therapy from The Ohio State University. Dr. Shoenfelt practiced for 14 years in physical therapy with a specialization in children with developmental and neurological disabilities before attending medical school. Dr. Shoenfelt has held multiple positions in hospital and outpatient psychiatry, including community mental health, developmental and foster care settings, and medical director positions. She has served as clinical faculty for both the Wright State Department of Psychiatry and the University of Cincinnati School of Medicine. She has a passion for the education of medical students, residents, and patients. Dr. Jennifer Shoenfelt is a staff psychiatrist at Talkiatry. She is double board certified in child and adolescent psychiatry and adult psychiatry. She has been practicing for over 14 years.

Thomas Ittoop, MD has experience practicing in both academic and community settings. He earned his medical degree from Central Michigan University and completed his psychiatry residency at Baylor College of Medicine. His background reflects a commitment to comprehensive, patient-centered care grounded in clinical rigor and human understanding.

Dr. Ittoop fosters a warm, collaborative environment rooted in genuine human connection. He values uncovering core patterns, meaning, and the story beneath symptoms. His approach emphasizes curiosity, emotional insight, and self-understanding. Patients can expect transparency, clear communication, and shared goal-setting that honors their strengths, long-term vision, and capacity for resilience and wholeness.

He begins with a thorough initial evaluation exploring symptoms, personal and family history, personality patterns, and desired life changes. Together, he and his patients identify core goals and develop a personalized treatment plan. His integrative therapeutic style includes thoughtful medication management, regular check-ins, and a focus on long-term transformation—building clarity, resilience, and a grounded sense of self that extends beyond treatment.

Dr. John "Will” Banks is a board-certified psychiatrist who completed his General Psychiatry residency training at Stony Brook University Hospital in Stony Brook, NY. During his residency training at Stony Brook University Hospital, Dr. Banks was selected by faculty to serve as an administrative chief resident based on his leadership qualities and integrity. He received numerous awards during his residency training including the Excellence in Compassionate Care Award, Academic Achievement Award, and Harold Pass Excellence in Psychotherapy Award. He also served as an Outpatient Senior Resident to help junior residents acclimate to the outpatient treatment setting and telehealth format. Dr. Banks implements an integrative approach to his practice that primarily utilizes medication management and various psychotherapy disciplines such as cognitive-behavioral, supportive, and psychodynamic techniques. While Dr. Banks is trained in a variety of therapeutic fields, he works collaboratively with therapists and may recommend their inclusion as part of your treatment team to provide you with the level of care you deserve. The duration of follow-up appointments with Dr. Banks is typically 20-30 minutes. He received his master's degree from the University of North Texas Health Science Center in Fort Worth, TX. He then completed medical school at Lake Erie College of Osteopathic Medicine Seton Hill in Greensburg, PA where he served as president of his medical school's chapter of Sigma Sigma Phi Honorary Service Fraternity and co-founder of the National Alliance on Mental Illness (NAMI) Campus Club. Upon graduation from medical school, Dr. Banks completed his residency training in General Psychiatry at Stony Brook University Hospital in Stony Brook, NY.