Jenna McDonald, LMHC

Rachel Jones, LPC, is a Licensed Professional Counselor with extensive experience across inpatient, outpatient, community mental health, private practice, and telehealth settings. Her work has included serving as a substance abuse counselor in a county juvenile jail and DWI diversion program, conducting assessments and providing testimony for guardianship hearings, and offering therapeutic support within academic settings from elementary through college levels. She has also developed safety protocols, written IEPs, and taught college courses on workforce and career skills. Rachel earned her Bachelor of Science in Psychology from Missouri Western State University and her Master of Science in Psychology from the University of Central Missouri. She has been a licensed professional counselor since 2005.

Rachel is a client-centered therapist who helps guide individuals in exploring their experiences and discovering their own strengths and resources. She fosters a supportive and nonjudgmental environment where clients can develop practical skills to navigate life challenges, strengthen relationships, and promote personal growth.

During the first session, Rachel focuses on listening and understanding each client’s story. Through gentle guidance, she helps clarify what brings them to therapy and collaborates to identify meaningful goals. Together, they create a personalized treatment plan that serves as a roadmap for ongoing sessions, building skills and insights that support lasting change.

Andrea Hamilton, LMHC, MBA is a Licensed Mental Health Counselor with over 20 years of experience providing compassionate and effective therapeutic care to individuals, families, and groups. Throughout her career, she has worked across diverse settings, including educational institutions, foster care systems, group homes, government agencies, and healthcare organizations. This extensive background has equipped her to address a wide range of mental health challenges, including anxiety, depression, trauma, relationship issues, and life transitions.

She holds a Master of Education and an MBA from Florida Atlantic University, along with a Bachelor of Science in Psychology with a minor in Criminal Justice. She is CFARS Certified, and a Qualified Supervisor in the State of Florida. Her commitment to professional growth is evident in her numerous certifications and specialized training in ethics, trauma processing, domestic violence, and online counseling.

In addition to her clinical expertise, Andrea Hamilton has served as an adjunct professor and leader in clinical operations, further demonstrating her dedication. She is committed to delivering accessible, high-quality care tailored to the unique needs of her clients.

Jessica Brusgul is a LMHC with over nine years of experience working with individuals with a wide range of mental health challenges. She attended Oswego State and completed her undergraduate degree as an older, non-traditional student. She then pursued graduate school at SUNY Oswego, which she completed in 2016. During this time, Jessica has gained a great deal of experience with clients from various backgrounds who are faced with numerous life challenges. This includes anxiety, depression, relationship issues, and those in need of anger management. Jessica has also worked with those faced with substance abuse related problems, life transitions, career counseling, and parenting education. Her approach is to get to know her clients, their presenting concerns, and some history as well. Through these conversations, Jessica helps her clients feel comfortable in a non-judgmental setting and express themselves freely. Jessica also incorporates a sense of humor, when appropriate, as well as assisting people in identifying their inner strengths and skills. Jessica believes that everyone can overcome their obstacles and make positive changes for themselves. She incorporates such modalities as encouraging clients to maintain a journal and share entries during session, exercise regularly, and begin their journey towards overall wellness. Jessica has found that an eclectic approach, depending upon the needs of the individual, and the client's adherence to this between sessions, can be highly beneficial.

Barbara (Barb) Pack is a Licensed Professional Clinical Counselor with the Supervision Endorsement and a Licensed Independent Chemical Dependency Counselor, Clinical Supervisor Endorsement who has been providing mental health treatment for over 24 years and addiction treatment for over 27 years. Barb utilizes a combination of approaches in working with her clients, including person-centered, cognitive behavioral therapy, motivational interviewing, solution focused techniques, and a variety of other techniques. She has experience in several different types of treatment settings and treatment modalities in both Ohio and Florida. Barb enjoys working with individuals who also have co-occurring disorders, both mental health and substance use. Barb has experience working with a wide range of age groups and mental health issues including but not limited to depression, anxiety, trauma, stress management, grief, relationship issues, and a wide range of substance use issues. She will assess individuals' needs in their first few visits and work with them to develop an individualized treatment plan. Barb works to provide the empathetic listening and emotional support that her clients need to reach their goals. Her dream has been to work herself out of a job, as she wants to help her clients find healing and happiness. Barb attended the University of Akron for graduate school in a Community Counseling Program and attended Malone College, now University, and majored in Psychology.

Amy Bichsel Pacheco Piña is a compassionate and experienced psychotherapist dedicated to helping individuals navigate the complexities of life with resilience and confidence. Amy holds a Master's in Social Work from the University of Nebraska-Omaha in 2008 and is licensed as a Licensed Clinical Social Worker (LCSW). With 16 years of experience in the mental health field, Amy specializes in anxiety, depression, trauma (including Narcissistic Abuse), and grief. Amy prides herself on creating a non-judgmental and healing environment that allows for self-discovery and assists clients in identifying their authentic selves. She has experience in many methods and techniques, ensuring that her approach integrates evidence-based practices with experiential techniques which are tailored to each client's unique needs to allow for nervous system regulation and a sense of safety within themselves. She believes in fostering a collaborative therapeutic relationship where clients feel empowered to set and achieve meaningful goals. From a holistic perspective, Amy incorporates techniques such as identifying strengths, mindfulness, polyvagal techniques, challenging core belief systems, early childhood, and attachment types to heal the mind, body, and spirit. When not working with clients, Amy enjoys being outdoors, reading, and spending time with her husband, son, and two dogs.

Erin Ellis is a Licensed Mental Health Counselor (LMHC) in New York. Erin has over 5 years of experience working with adults seeking help with anxiety, depression, other mood disorders, stress, life transitions, LGBTQ+ issues, and trauma. Erin received her Bachelor of Arts in Social Work from Nazareth College in Rochester, NY followed by a Master of Science in Mental Health Counseling from Medaille College in Buffalo, NY. Erin has prior experience working for a local hospital in the comprehensive psychiatric emergency program (CPEP) where she provided crisis intervention services.  Erin also has prior experience working in substance abuse in providing mental health counseling treatment on an inpatient unit. Additionally, Erin has worked in community mental work with a variety of different populations. Erin’s therapeutic approach is eclectic in nature, and client centered. Erin collaborates with her clients, meeting them where they are and helping them find personalized solutions to achieve their goals and become their best selves.  Erin utilizes a combination of approaches including mindfulness techniques, cognitive/dialectical behavioral skills (CBT, DBT), as well as compassion and strength-based approaches. Your first session is a chance for us to get to know each other and discuss what brings you to therapy. It’s normal to feel nervous; therapy is a process we’ll build together over time. We’ll move at your pace, one step at a time, and I’ll be here to guide you throughout.