Melissa Racklin, LCSW

Regina Smith is a Licensed Professional Counselor with a Master’s in Clinical Mental Health Counseling. She has experience working with children, adolescents, and adults across outpatient, group, individual, and family therapy settings. Regina is passionate about supporting clients of all ages in improving their mental health and building the tools needed to navigate life’s challenges.

Regina values creating a supportive and welcoming environment where clients feel comfortable sharing openly and honestly. She understands that therapy is most effective when clients feel safe, respected, and empowered to explore their thoughts and experiences. Her approach is compassionate and collaborative, with a focus on ensuring that each session meets the client’s needs and goals.

Regina begins sessions by gaining an understanding of each client’s history and current concerns. Together, she and her clients establish weekly goals and create individualized treatment plans tailored to their specific struggles. Her process emphasizes collaboration, ongoing support, and practical strategies that can be applied both inside and outside of therapy to foster meaningful growth and resilience.

Ms. Ellen Ortiz is fully licensed as a Marriage and Family Therapist in multiple states. She has decades of life experience to support her 3 years of full licensure. Ms. Ortiz sees individuals from the perspective of the various environments they interact in and how it impacts them. Ms. Ortiz is enthusiastic about collaborating with clients under the care of one of our psychiatric experts in order to allow for a more complete and personalized approach for each individual's needs.
Ms. Ortiz began her education later in life at Elgin Community College then continued to acquire her bachelor’s degree from Argosy University with honors. Ms. Ortiz forged ahead and completed her Master’s in Family Counseling at the CACREP accredited graduate school, Northeastern Illinois University. Her training included the externship for Emotion Focused Therapy with Dr. Sue Johnson.

Ms. Ortiz incorporates therapy from a Solution Focused perspective including Cognitive Behavioral Therapy, Mindfulness and Attachment theory.  Ms.Ortiz has been trained in Crisis Intervention and Trauma Informed therapy. Her life experience and clientele have spanned all life cycles, races, and medical needs as well as honoring all varieties of human beings. She has also supported clients through medical diagnosis and end of life as well as grief.

Ms. Ortiz brings enthusiasm for each client based on the belief that each person has unique purpose, strengths and abilities on which to draw on. The client's abilities paired with tools and support acquired in therapy will lead each of her clients to a life they choose to enhance.

Serey Brittain Bright is a Licensed Professional Counselor (LPC) licensed in the states of Georgia and South Carolina. She earned a PhD in Counselor Education and a M.Ed. in Clinical Mental Health Counseling from Auburn University. Her recent clinical experience includes working as a therapist in private practice in the Atlanta area as well as serving as a staff therapist at the Oglethorpe University counseling center.

Serey values establishing and maintaining a strong therapeutic rapport grounded in authenticity and trust. She approaches counseling with a holistic lens, supporting clients in developing a deeper understanding of their sense of self. She is committed to empowering clients by exploring the diverse identities, experiences, and challenges that shape their lives.

Serey practices from an integrative counseling orientation with a foundation in humanistic theory and an emphasis on existential concerns. She incorporates relational, psychodynamic, narrative, cognitive behavioral, and mindfulness-based approaches as appropriate. Treatment is collaborative, with a focus on creating tangible goals and individualized plans that build on each client’s strengths, needs, and available resources.

Amber Durham, LCSW, has six years of experience practicing in outpatient settings. She earned her Bachelor’s degree from the University of Tennessee at Martin in 2018 and her Master’s degree in Social Work from Union University in 2020. In 2023, she became a Licensed Clinical Social Worker. Amber’s background allows her to provide compassionate, evidence-based care that supports patients through a variety of mental health challenges.

Amber values open communication and believes in working collaboratively with patients to establish clear, achievable treatment goals. She creates a warm and supportive environment where patients feel genuinely heard, respected, and empowered to explore their thoughts and emotions without judgment. Her approach centers on building trust and fostering personal growth throughout the therapeutic process.

Amber begins each therapeutic relationship by taking time to understand the patient’s unique history, concerns, and goals during the initial session. She develops individualized treatment plans tailored to align with those goals, ensuring that care remains patient-centered. Recognizing that trust takes time to build, Amber prioritizes creating a strong therapeutic alliance that supports meaningful progress over time.

Tekisha Norwood, LCSW, is a Licensed Clinical Social Worker with over a decade of experience supporting adults navigating mental health challenges, chronic illness, trauma, life transitions, and aging-related concerns. She has an extensive background in inpatient, outpatient, and residential settings, including roles at the VA community outpatient program, skilled nursing homes, and as a crisis and behavioral health therapist in private practice. Tekisha earned her BSW (2010) and MSW (2012) from the University of Southern Mississippi and is a Certified Clinical Trauma Professional. She is passionate about empowering clients through individualized, compassionate care that meets each person’s unique needs.

Tekisha offers a safe, supportive, and welcoming environment centered on compassion, cultural awareness, and mutual respect. She ensures that every client feels seen, heard, and valued without judgment. Her therapeutic approach is collaborative and flexible, designed to align with each individual’s goals for growth and healing.

During the first session, Tekisha conducts a thorough psychosocial assessment to understand each person’s background, challenges, and goals. Together, she and the client create a personalized treatment plan that guides the therapy process. Follow-up sessions focus on working through the plan collaboratively, with ongoing support, reflection, and adjustments as progress unfolds.

Helen Fitzpatrick, LCSW, is a Licensed Clinical Social Worker with over 20 years of experience supporting individuals and families through life’s challenges. She earned her Master’s in Social Work from Loyola University–Chicago and has worked in diverse settings, including crisis centers, hospitals, senior services, and the VA. Helen has extensive experience with adults and children with disabilities, caregivers, and veterans, as well as those managing trauma, medical recovery, or ongoing health issues.

Helen believes that therapy should be a collaborative and supportive process. She takes time to truly listen and understand her clients’ experiences, helping them identify goals that feel meaningful and attainable. Helen creates a space where clients can speak freely—especially when it feels difficult to open up to family or friends—and she brings compassion, patience, and understanding to every session.

Helen begins by exploring what her clients would like to focus on and works together with them to develop realistic and personalized goals. She values open communication and mutual respect, adjusting her approach to meet each person’s unique needs and pace. Her process emphasizes healing, empowerment, and helping clients build confidence as they move toward greater emotional well-being.