Melissa Racklin, LCSW

After graduating from the University of Northern Iowa in 2014, Kendrah worked at a non-profit organization that focused on substance abuse and mental health. She worked there from 2014-2021 initially as a substance abuse counselor and later transitioned into a Clinical Director position. Most recently, Kendrah has been serving patients in a private practice mental health therapist role. Kendrah's interests and specialties are Trauma, Anxiety, Depression, Marriage and Family, Culture and Diversity, Dual Diagnosis, Meditation and Dating Violence/Abuse. She also has an interest in Self Image/Self-Esteem and Addictive Behaviors with Substance Use and Gambling.

Whitney Cline, LPC, has worked with diverse populations ranging from adolescents to individuals serving sentences in correctional settings. She earned her undergraduate degree from the University of Montana in Missoula and her Master’s in Marriage and Family Therapy from Regis University. Whitney also lived abroad in South America for several years, serving as a supervisor for English teachers at a university in Quito, Ecuador.

Whitney values open communication and honesty in therapy and works collaboratively with clients to understand their needs and goals. She believes humor can be a powerful tool in navigating life’s challenges and incorporates it thoughtfully to foster connection and catharsis during sessions.

In the initial session, Whitney focuses on understanding the client, their family system, concerns, and objectives. She then helps develop a personalized treatment plan with measurable milestones to track progress, ensuring therapy is both goal-oriented and reflective of the client’s journey.

Dalia Al-Mansy, LCPC, is a Licensed Clinical Professional Counselor in Maryland and an approved board supervisor. She earned her bachelor’s degree in Psychology from the University of Maryland, Baltimore County (UMBC), and a master’s degree in Community Counseling from Argosy University in Arlington, VA. Dalia began her clinical journey providing in-home therapy for children, adolescents, and families and has since gained experience in outpatient, residential, and partial hospitalization settings.

Dalia values open communication and collaboration to establish clear boundaries and shared goals for treatment. She strives to create a warm, supportive environment where patients feel heard, understood, and respected throughout the therapeutic process.

In the first session, Dalia conducts an initial assessment to explore each client’s history, concerns, and goals while providing space for questions and comfort with the therapy process. She works collaboratively to set realistic, attainable goals and periodically checks in to review progress and make adjustments as needed.

With a lifelong commitment to helping others, Erica Boncella, LPC, began her career in Law Enforcement, focusing on Protection from Abuse cases. This experience inspired her to specialize in therapeutic practices that support healing. Symbolized by the lotus flower, her practice emphasizes resilience and transformation. Erica brings over 18 years of combined clinical and forensic experience, specializing in trauma recovery, PTSD, domestic violence, disordered eating, addiction, and support for Veterans and Law Enforcement professionals. She holds certifications as a CCTP, in Dual Disordered Eating/Trauma & Shame, and in Addictions.

Erica provides a compassionate, non-judgmental environment where clients feel understood and empowered. She treats everyone with respect and sensitivity, recognizing the courage it takes to pursue change. Her approach is individualized, helping clients cultivate healthier relationships with themselves. As she often says, “You don’t have to do it alone. I am here to support and empower you every step of the way.”

Erica begins each session with an open dialogue to understand clients’ questions and concerns. She collaboratively establishes preliminary goals, emphasizing that these may evolve naturally. She creates a safe space where clients are never pressured to discuss topics prematurely. Her practice is grounded in empathy, sensitivity, and individualized care, guiding clients toward a more fulfilling and empowered life.

Essence Jackson-Jones is a Professional Counselor and Art Therapist with extensive experience supporting teens, college students, and young adults navigating life transitions, anxiety, and mood-related concerns. She earned her Art Therapy and Mental Health Counseling degree from the School of the Art Institute of Chicago and has practiced in outpatient, intensive outpatient, and community-based settings. Essence integrates creative and evidence-based approaches to promote emotional well-being, self-awareness, and personal growth, combining her background in counseling and the arts to help individuals connect with their inner strengths and cultivate balance through insight, creativity, and intentional growth.

Essence believes that meaningful healing begins when clients feel heard, respected, and empowered. She creates a warm, collaborative, and authentic environment where clients can explore their experiences safely. Guided by compassion, curiosity, and cultural sensitivity, she tailors each session to meet clients where they are while encouraging resilience, self-expression, and the development of coping skills that foster long-term emotional well-being. Art making in session is encouraged as an invitation rather than an expectation.

Essence begins by learning each client’s unique story, background, and goals during the initial sessions. She collaborates with clients to develop individualized treatment plans that reflect their needs and strengths. Her therapeutic process integrates dialectical behavior therapy (DBT), cognitive-behavioral strategies (CBT), and creative expression to deepen insight and emotional regulation. Essence’s person-centered, strengths-based approach helps clients move toward greater clarity, connection, and fulfillment.

Cherie McCarthy is a Licensed Marriage and Family Therapist (LMFT) with experience working across a wide range of populations. Early in her career, she served as an addictions specialist in high schools, prisons, and intensive outpatient and residential settings. Cherie earned her master’s degree in counseling psychology from National University and completed her intern hours working with adolescents in foster care and adults with severe mental illness in community-based programs. Over the past four years, she has focused on mental and behavioral health in a telehealth setting, treating lower-acuity concerns such as anxiety, depression, panic, and adjustment disorders, along with trauma work using EMDR.

Cherie believes it is both a privilege and a responsibility to create a safe, supportive space where patients can clarify goals and develop aspirations. Her work emphasizes identifying barriers to success and examining unhelpful core beliefs, allowing patients to move toward meaningful and sustainable change.

Cherie spends the first one to two sessions gaining a clear understanding of where patients are coming from and where they would like to go. From there, she collaborates with patients to develop individualized goals, revisiting and refining them over time to support clarity, growth, and progress throughout therapy.