Lisa Citarella, LPC

Susan is a Licensed Professional Counselor in Texas. In 2005, she began working in the mental health field by volunteering as a domestic violence advocate for a local women's shelter. She graduated from Texas State University with a bachelor's degree in psychology and continued her education by obtaining a master's degree in counseling from St. Edwards University. Over the years, Susan has worked with several universities, group practices, and community mental health clinics. Susan received CBT training from the Beck Institute and is also trained in EMDR. She works with clients experiencing anxiety, depression, life transitions, feelings of shame and guilt, trauma, and emotional abuse.

Susan understands that seeing a new therapist can be intimidating. She wants all of her clients to know that she is a safe space and that your feelings and experiences do matter.

Susan uses a holistic approach when working with clients. She also uses unconditional positive regard. Both therapist and client work together to create treatment goals. Techniques used include Cognitive Behavioral Therapy, Trauma Informed CBT, Solution Focused Brief Therapy, Rogerian and EMDR.

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Tiffany Reilly is a Licensed Mental Health Counselor with 8 years of experience providing therapeutic services to children, adolescents, and families in Seattle and New York City. She received her Master's in Counseling from Northwest University in 2015. Before coming to Talkiatry, Tiffany worked as a Family Therapist and Supervisor at Children's Aid. This role gave her experience navigating the complexities of adolescence, young adulthood, marriage, and other interpersonal stressors. She was also able to pursue additional trainings in motivational interviewing, trauma systems, and LGBTQIA supportive counseling. Tiffany focuses on treating mood and anxiety disorders, as well as the complexities of grief and loss. She has additional experience working with trauma, conduct disorder, ODD, and personality disorders. She utilizes a variety of therapeutic modalities including Cognitive Behavior Therapy, Psychoanalytic Theory, and Person-Centered Counseling. Tiffany approaches each therapeutic relationship with empathy and compassion, understanding the uniqueness of personal experience. She believes that all behavior maintains something for each individual and that when we bravely uncover our patterns, we can use our inherent strengths to work towards change.

Andrea Hamilton, LMHC, MBA is a Licensed Mental Health Counselor with over 20 years of experience providing compassionate and effective therapeutic care to individuals, families, and groups. Throughout her career, she has worked across diverse settings, including educational institutions, foster care systems, group homes, government agencies, and healthcare organizations. This extensive background has equipped her to address a wide range of mental health challenges, including anxiety, depression, trauma, relationship issues, and life transitions.

She holds a Master of Education and an MBA from Florida Atlantic University, along with a Bachelor of Science in Psychology with a minor in Criminal Justice. She is CFARS Certified, and a Qualified Supervisor in the State of Florida. Her commitment to professional growth is evident in her numerous certifications and specialized training in ethics, trauma processing, domestic violence, and online counseling.

In addition to her clinical expertise, Andrea Hamilton has served as an adjunct professor and leader in clinical operations, further demonstrating her dedication. She is committed to delivering accessible, high-quality care tailored to the unique needs of her clients.

LaTonya Washington, LICSW-S, PIP, is a trauma and couples' therapist with a Master of Social Work from the University of Alabama and advanced training in Brain spotting, Acceptance and Commitment Therapy (ACT), Cognitive Behavioral Therapy (CBT), and the Gottman Method for couples therapy. With over 15 years of experience, she provides compassionate, evidence-based care to individuals and couples navigating trauma, relationship challenges, and major life transitions.

She specializes in helping couples rebuild trust after infidelity, strengthen emotional connection, and improve communication. She also supports individuals facing anxiety, burnout, and the emotional impact of chronic illness, guiding them toward healing and resilience

New clients can expect a warm, supportive space where they feel heard and understood. LaTonya takes a collaborative approach, tailoring therapy to each client’s needs while integrating practical strategies for healing and growth. Her sessions are focused on fostering insight, building emotional resilience, and equipping clients with tools to create lasting change. Whether working with individuals or couples, her goal is to help clients navigate life’s challenges with greater clarity, connection, and confidence.

Kristen Soukup, LCSW is a mental health therapist at Talkiatry. Kristen completed her undergraduate degree at the University of Rochester where she studied Psychology and Brain & Cognitive Science. She then went on to pursue her Master's degree in Social Work at the State University of New York at Buffalo. After completing her Master's degree, Kristen began working at an outpatient cancer center where she provided care coordination and therapeutic support to patients and their families enduring cancer diagnoses, treatments, and end of life. She then worked to pursue her clinical license in working with adults with significant and persistent mental illness in an outpatient setting. Kristen functioned not only as a primary therapist but also as the crisis team leader, providing supervision to other clinicians and assisting clients both in the clinic and the community. Kristen believes in looking at the whole person in their environment when working with her patients. She comes from a nonjudgmental and empathetic standpoint and genuinely wants to put the patient's goals and values first. Kristen has experience in treating patients with anxiety, depression, OCD, Bipolar disorder, and personality disorders. Kristen is trained in Dialectical Behavioral Therapy and tends to utilize Cognitive Behavioral Therapy techniques in treatment. She has knowledge and interest in human motivation and performance related issues, and utilizes Motivational Interviewing and mindfulness skills to assist her patients with these concerns. Kristen also has training in treating anxiety and Obsessive Compulsive disorders and uses exposure therapy to assist patients in overcoming these struggles.‍

Dr. Jana McLain is a dedicated mental health professional with over 16 years of experience in education and more than a decade in private practice. She is a Licensed Professional Counselor Supervisor (LPC-S) and a National Certified Counselor (NCC), specializing in individual, group, couples, and crisis counseling, as well as clinical supervision and program development.

Throughout her career, Dr. McLain has held various leadership roles across school districts and clinical settings, demonstrating a strong commitment to mental health advocacy, counselor mentorship, and behavioral intervention. Her extensive background includes serving as a Student Support Counselor, Crisis and Behavior Intervention Counselor, and Adjunct Professor of Counseling, equipping future professionals with essential skills for client care and goal achievement.

Dr. McLain earned her Ph.D. in Counselor Education and a Master’s in Counseling from Sam Houston State University, along with a Bachelor’s in Psychology from the University of Houston. She is known for her expertise in DSM-5 diagnostics, psychoeducation, and multidisciplinary collaboration to support diverse populations across age groups.

If you're feeling stuck, overwhelmed, or simply need a safe place to work through life’s transitions, I am here to walk with you on your journey toward healing and growth. Reach out today to begin the process of reclaiming your peace and wellness.

Dr. McLain believes in a holistic approach that takes into account both the mental and emotional aspects of wellbeing, helping you find lasting strategies for improving your overall quality of life. She operates from a person centered approach to guide you on your healing journey.

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