Susana Deltoro, LPC

Ms. Ellen Ortiz is fully licensed as a Marriage and Family Therapist in multiple states. She has decades of life experience to support her 3 years of full licensure. Ms. Ortiz sees individuals from the perspective of the various environments they interact in and how it impacts them. Ms. Ortiz is enthusiastic about collaborating with clients under the care of one of our psychiatric experts in order to allow for a more complete and personalized approach for each individual's needs.
Ms. Ortiz began her education later in life at Elgin Community College then continued to acquire her bachelor’s degree from Argosy University with honors. Ms. Ortiz forged ahead and completed her Master’s in Family Counseling at the CACREP accredited graduate school, Northeastern Illinois University. Her training included the externship for Emotion Focused Therapy with Dr. Sue Johnson.

Ms. Ortiz incorporates therapy from a Solution Focused perspective including Cognitive Behavioral Therapy, Mindfulness and Attachment theory.  Ms.Ortiz has been trained in Crisis Intervention and Trauma Informed therapy. Her life experience and clientele have spanned all life cycles, races, and medical needs as well as honoring all varieties of human beings. She has also supported clients through medical diagnosis and end of life as well as grief.

Ms. Ortiz brings enthusiasm for each client based on the belief that each person has unique purpose, strengths and abilities on which to draw on. The client's abilities paired with tools and support acquired in therapy will lead each of her clients to a life they choose to enhance.

Pamella Bess-Tabb is a Licensed Clinical Social Worker (LCSW, LICSW) and Certified Advanced Social Work Case Manager (C-ASWCM) with nearly a decade of experience across behavioral health, medical, educational, and community settings. She has supported adults and children navigating ADHD, anxiety, depression, and life transitions, using a practical, trauma-informed approach that emphasizes real-world tools and growth.

Pamella takes a collaborative, down-to-earth approach. She values authenticity, respect, and tailoring care to each person’s needs. Patients can expect a supportive partner who meets them where they are, helping them feel heard, understood, and empowered.

Her methodology blends CBT, Motivational Interviewing, and Mindfulness. Pamella focuses on executive functioning, coping strategies, and practical habits that reduce overwhelm. Through therapy and case management, she helps patients build skills that lead to sustainable change and greater confidence in managing life’s challenges.

Jonathan Edwards is a Licensed Professional Counselor and a Certified Prevention Specialist. He has previously served as the Program Director for Hub City Outreach Center and was a Crisis Counselor for Garza County Juvenile Center. He has a passion for helping individuals to take the necessary steps forward in their personal development. In session, Jonathan likes to create a judgement-free zone in order to create a safe environment in which clients can share their concerns. The approach that he uses encompasses using the skills that an individual naturally has to develop goals and solutions for their personal growth. Jonathan's approach comes from having years of experience providing drug prevention education for at-risk youth and their families in Lubbock County. Jonathan has a Master's Degree in Counselor Education from Texas Tech University. He also has a Bachelor of Arts from Lubbock Christian University. After receiving his Master's degree in Mental Health Counseling at Texas Tech University, Jonathan began working on his doctorate at Texas Tech University in Counselor Education. Jonathan also enjoys working with foster youth at the Texas Girls and Boys Ranch. In addition to his career and academic pursuits, Jonathan serves the community of Lubbock, Texas. He is currently the chairman for the HEARD Coalition, which is an organization that provides drug education and resources for youth and families in Lubbock County.

Huong "Claire" Phan is a licensed mental health counselor at the New York State Education Department Office of the Professions and a licensed professional counselor at the Texas State Board of Examiners of Professional Counselors. Claire completed her Master's in Mental Health Counseling at Brooklyn College, City University of New York. Claire has been practicing for 5 years as a licensed therapist providing counseling for mood disorders, obsessive compulsive disorder, prolonged grief disorder, adjustment disorders, women's issues, and also helping clients navigate relationship difficulties and other challenges. Claire completed her clinical internship and worked as a therapist at the Institute for Human Identity, one of the first psychotherapy centers in New York to provide LGBTQ+ affirmative psychotherapy. Claire is passionate about serving the LGBTQ+ community and providing a safe space for her clients regardless of differences in gender identity, expression, sexual orientation, race, and culture. Claire practices with a holistic approach that incorporates cognitive behavioral, dialectical behavioral, and mindfulness-based therapy techniques to help clients gain awareness, practice acceptance, and foster resiliency. Each of these therapy modalities requires active participation from the client to connect mind with body, intent with action so that healthier patterns can emerge.

Rutanya Simon, LCSW, earned her Master’s in Social Work from the University of Oklahoma and has over eleven years of experience supporting children, families, and couples. She has worked with the courts, including mental health and substance abuse programs, and with families involved in child protective and adoption services. Rutanya integrates Gottman techniques to strengthen communication between couples and applies family systems theory to help families identify and improve maladaptive patterns and behaviors.

Rutanya is a solution-focused therapist who has worked with diverse populations throughout her career. She provides insight from a non-biased and compassionate perspective, helping clients create practical solutions for life transitions and personal healing. Her approach encourages introspection and self-compassion, empowering clients to focus on what is within their control while fostering growth and resilience.

In the initial session, Rutanya works to build rapport and trust while gaining a clear understanding of each client’s needs. She collaborates with clients to identify small, achievable steps toward their goals and uses these to guide the development of individualized treatment plans that promote meaningful progress and lasting change.

Zaccaheaus (Zacc) Adams is a licensed clinical counselor in both Maryland and North Carolina. Zacc graduated from the University of North Carolina at Pembroke with his master's in clinical mental health counseling. He has been effective in providing therapy for many presenting concerns such as depression, anxiety, self-esteem/confidence, trauma, career conflicts, and relationship issues. Zacc has extensive experience working with adolescents, adults, couples, friends, and families. He aims to create a warm and inviting environment that will allow clients to further develop growth and empowerment within themselves. Zacc uses an integrative therapeutic approach to meet each client where they are in each session.