Have an urgent request? Call us at 833-351-8255. We’re upgrading our service platform. While we get it up and running you may experience delays in email response time.

How do I message my clinician?

If it’s an emergency or you feel you’re in danger, please call 911 or the Suicide and Crisis Lifeline at 988.

For non-urgent communication like questions or prescription refills, there are two ways to message your clinician online.

Through the Healow app:
1. Sign into the app
2. Select 'Messages’
3. Select the ‘Compose’ button at the bottom of the screen
4. Select ‘General Message’
5. Select your provider and select ‘Talkiatry’ as your facility
6. Input a subject and your message
7. Select the arrow in the upper right corner to send your message

Through the patient portal:
1. Sign in to the patient portal
2. On the side menu, select ‘Messages’ and ‘Ask Doctor’
3. Select your provider and select “Talkiatry” as your facility
4. Input a subject and your message
5. Select ‘Submit’ to send your message  

It can take between 3 and 5 business days for your provider to respond. If you need help with something sooner, call us at 833-351-8255.

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Need to reach your clinician?

You can message your psychiatrist or therapist any time through healow. You’ll hear back within 3 business days. Log in or download the app from Apple or Google.