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How to access the patient portal

The patient portal is hosted by a third-party application called healowTM. We partner with healowTM to conduct virtual visits, manage health records, and make scheduling and messaging easy.

  1. Download the healow™ app for Apple or Google.
  2. Enter the Talkiatry practice code: FGCACD
  3. Create an account by entering your email address, then click “Forgot username or password?” and “I have forgotten my password.”
  4. Verify your identity. Fill out your name and birthday. Choose how you’d like to receive a verification code, then enter it once received

Troubleshooting tips

Joining from a browser?

If you’re using a computer or joining through a browser on your phone, we recommend using Google Chrome.

You can download Chrome here.

If you’re already using Chrome, try clearing your cache. You can do this by clicking the three dots in the top right of your browser, selecting "More tools,” then "Clear browsing data.” Select the time range, ensure the “Cached images and files" box is checked, and click "Clear Data."

Joining from the healow app?

If you’re having trouble finding Talkiatry within healow, make sure you enter our practice code when prompted.

Our practice code is: FGCACD 

Healow also has its own troubleshooting guide, which can be found here.

Video freezing or connectivity issues?

We recommend using a wifi connection rather than cellular data.

Make sure the signal is strong and that you’re connected to your preferred network.

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Need to reach your clinician?

You can message your psychiatrist or therapist any time through healow. You’ll hear back within 3 business days. Log in or download the app from Apple or Google.