How to access the patient portal

Signing in through a browser on desktop

The patient portal is hosted by a third-party application called healowTM. We partner with healowTM to conduct virtual visits, manage health records, and make scheduling and messaging easy.

To access your visits, we recommend using a laptop or desktop and having a strong internet connection. You’ll need to have your phone handy for this process, too.

  • Open the patient portal in Chrome or Edge (other browsers aren’t supported)
  • Select the 'Using Mobile Phone’ option (even though you’re using desktop, we’re working on a fix here)  
Visual screenshot of desktop login to Patient Portal

  • Input your First Name, Last Name, and Date of Birth (if you’re signing in for a minor, use their info.)
  • Verify your phone number and input the code


Signing in via mobile with the healow app

If you’re logging in from a phone or tablet, we recommend going through the Healow app.

  • Download the healow™ app for Apple or Google.
  • Launch the Healow App, review the tutorial and agree to the terms of use
  • Enter your first name, last name, and date of birth. (If you’re signing in for a minor, use their info/)
  • Tap ‘Yes I have a Practice Code’ and enter the Talkiatry practice code: FGCACD.
  • Talkiatry will show up as your practice with a New York office address. (Don’t worry if you’re not in New York, this is the practice address we use for all virtual visits.) Select ‘This is My Practice’
Visual screenshot of practice code and verification
Type image caption here (optional)
  • Verify your account via mobile or home number. Enter the verification code.
  • Create a 6-digit security PIN.


Enabling H2H on your healow account

We also recommend all patients enable h2h (hello2healow). This is a feature that allows your clinician to call you through the app in case you get disconnected or need help troubleshooting. Here’s how to enable it.

  • Sign into the healow app
  • Click on your initials in the circle in the upper left-hand corner to view your account
Visual screenshot of Healow app login

  • Click the gear icon to open account settings
  • Under General Settings, click h2h
  • Enroll your phone number and verify

Did you find this article helpful?
thumbs up outline icon
Thumbs up icon
thumbs up outline icon
Thumbs up icon

Ready to try psychiatry with Talkiatry?

Get started
In touch
Log in
Download the healow™ app for Apple or Google
Learn more about healow™
Pay your bill
Find and settle your statements
For California and New Jersey patients:
For all other patients:
Manage your documents
Document center

How to talk to us

Scheduling, refills, or technical issues
Need to reach your clinician?

You can message your psychiatrist or therapist any time through healow. You’ll hear back within 3 business days. Log in or download the app from Apple or Google.