If you’re already using Chrome, try clearing your cache. You can do this by clicking the three dots in the top right of your browser, selecting "More tools,” then "Clear browsing data.” Select the time range, ensure the “Cached images and files" box is checked, and click "Clear Data."
Joining from the healow app?
If you’re having trouble finding Talkiatry within healow, make sure you enter our practice code when prompted.
Our practice code is: FGCACD
Healow also has its own troubleshooting guide, which can be found here.
Video freezing or connectivity issues?
We recommend using a wifi connection rather than cellular data.
Make sure the signal is strong and that you’re connected to your preferred network.
You can message your psychiatrist or therapist any time through healow. You’ll hear back within 3 business days. Log in or download the app from Apple or Google.
If you or someone you know is in a crisis, call 911 or call or text the Suicide and Crisis Lifeline at 988.
