New patient FAQ

What’s a psychiatrist versus a therapist? What’s a copay versus coinsurance? Let’s define some common terms.

A guide to the roles on our team

What's a psychiatrist?

down caret

A psychiatrist is a medical doctor who specializes in mental health. Psychiatrists evaluate their patients’ symptoms, prescribe medication, and sometimes offer additional talk therapy.

If you need talk therapy beyond what your psychiatrist provides, they will refer you to one of our therapists, and both experts will collaborate on your care together.

What's a therapist?

down caret

A therapist is a mental health professional who specializes in talk therapy. While therapists can’t prescribe medication, they can help you explore emotional challenges and develop coping strategies.

At Talkiatry, you can be referred to a therapist as part of your care, but you must already be seeing a psychiatrist or psychiatric nurse practitioner.

What's a psychiatric nurse practitioner?

down caret

A psychiatric nurse practitioner is a medical professional who specializes in mental health. Like psychiatrists, psychiatric nurse practitioners can assess their patients’ symptoms, prescribe medication, and sometimes offer talk therapy.

As with our psychiatrists, if you need talk therapy beyond what your psychiatric nurse practitioner provides, they will refer you to one of our therapists, and both experts will collaborate on your care together.

Insurance terms explained

What’s an Explanation of Benefits?

down caret

An Explanation of Benefits is a document sent by your insurer that explains the cost of each service you receive. You might get one in the mail after your first appointment. It might look like a bill, but it’s just a guide to help you understand the cost of your care.We’ll only send bills to you via email. If you’re ever unsure, you can check your balance on your patient portal or on the Healow app anytime.

Have questions about your bill? Reach out to billing@talkiatry.com.

What’s a co-pay?

down caret

Your co-pay is a flat fee you pay for each visit, set by your insurer. You may see it on your insurance card next to “specialist visit.”

What’s a deductible?

down caret

Your deductible is the minimum amount you need to pay toward your care before your insurer will cover your costs.

What’s coinsurance?

down caret

Like your co-pay, your coinsurance is a fee you pay for each visit, set by your insurer. Unlike your co-pay, your coinsurance is a percentage of the total cost of your care, instead of a fixed amount.

How to talk to us

Scheduling, refills, or technical issues?

Call 833-351-TALK (8255) or email us at hello@talkiatry.com and one of our care coordinators will help.

Need to reach your clinician?

You can message your psychiatrist or therapist any time through healow. You’ll hear back within 48 hours. Log in or download the app from Apple or Google.

If you or someone you know is in a crisis, call 911 or call or text the Suicide and Crisis Lifeline at 988.