Ernest Smith, LPC

Diamond Junior received her bachelor’s degree in arts & psychology 2007 & two master’s degrees in science, one in Community Mental Health Counseling and the second one in School Counseling Education, in 2011 and 2018. Diamond Junior now has her License in Mental Health Counseling, her Credentialed Alcoholic & Substance Abuse Counseling Certification-Trainee, and her Permanent Certification in School Counseling. Diamond is also currently in doctoral school for her School Psychology degree. Diamond is a former Alcohol and Substance Abuse Preventive Worker & Treatment and Therapeutic Foster Care Family Specialist. Diamond is now currently, an on-line therapist and has her own Mental Health Counseling Private Practice in Buffalo. Diamond's treatment styles & modalities include Trauma-Informed Therapy, Cognitive-Behavioral Therapy, and Grief Therapy.

When working with Diamond, a new patient should know that she is very down to earth and professionally direct. Diamond practices individualism and treat each patient as their own person. Diamond develops treatment plans with the patient, that tailors to each of their individual needs. Diamond is also the co-founder of an All-girls mentoring & educational program called, "Unique Sisters. Unique Sister was started in 2014 and is owned by my mother, Rhodesia Jackson.

Diamond's typical process when working with patients is to first establish a therapeutic rapport by asking open-ended questions. Diamond asks questions such as, "Have you been in therapy before, including as a  child or teen (if the patient is over 18)"? This helps Diamond starting point to build a trusting & individualized relationship with the patient. Diamond's next question would be, "Why did you first enter therapy & we're you diagnosed with any mental health disorders"? Diamond continues to go on and ask if the client is or has been on psychotropic medications and what brings them back to therapy. Diamond gathers all of this information during the first two session and then ask the patient if any skills were built during their therapy journey & if they still utilize the skills. Finally, Diamond would administer the ACE Questionnaire to assess for childhood trauma, if the patient is over 18 years of age.

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Tikita Ficklin, LPC, has over 10 years of experience practicing in outpatient and inpatient settings, utilizing modalities such as CBT and Solution-Focused Therapy. She earned a Bachelor of Science in Social Sciences/Human Services and a Master of Science in Clinical Mental Health Counseling, both from Mercer University, and is completing a Doctorate in Marriage & Family Therapy from North Central University, expected in 2026.

Tikita values open and honest communication and partners with clients to set clear treatment goals that support their personal growth. She creates a warm, supportive environment where clients feel heard, respected, and empowered to reach their full potential.

Tikita begins by thoroughly understanding each client’s history, concerns, and goals during the initial session to foster a trusting relationship. She then develops individualized treatment plans that align with clients’ objectives, guiding them toward their best possible self.

Mary Ewers is a Licensed Clinical Social Worker with over 12 years of experience supporting adults navigating stress, anxiety, depression, trauma, and chronic illness. She has worked with individuals from many backgrounds, including Veterans and caregivers. Her approach is grounded in empathy, respect, and genuine connection, and she tailors her work to each person’s unique needs and goals.

Mary believes therapy should feel safe, collaborative, and empowering. She welcomes patients exactly as they are and creates space where they can feel heard, understood, and supported. Clients often describe her as warm, honest, compassionate, and easy to talk to. She brings creativity and a down-to-earth presence to each session, helping patients feel comfortable as they work through life’s challenges.

Mary begins by learning what matters most to each patient and exploring what may be getting in the way of their well-being. She incorporates Cognitive Behavioral Therapy, Motivational Interviewing, Solution-Focused Therapy, and mindfulness practices to build practical tools for change. Her goal is to help patients reconnect with balance, purpose, and joy while guiding them toward meaningful, lasting growth.

Ms. Ellen Ortiz is fully licensed as a Marriage and Family Therapist in multiple states. She has decades of life experience to support her 3 years of full licensure. Ms. Ortiz sees individuals from the perspective of the various environments they interact in and how it impacts them. Ms. Ortiz is enthusiastic about collaborating with clients under the care of one of our psychiatric experts in order to allow for a more complete and personalized approach for each individual's needs.
Ms. Ortiz began her education later in life at Elgin Community College then continued to acquire her bachelor’s degree from Argosy University with honors. Ms. Ortiz forged ahead and completed her Master’s in Family Counseling at the CACREP accredited graduate school, Northeastern Illinois University. Her training included the externship for Emotion Focused Therapy with Dr. Sue Johnson.

Ms. Ortiz incorporates therapy from a Solution Focused perspective including Cognitive Behavioral Therapy, Mindfulness and Attachment theory.  Ms.Ortiz has been trained in Crisis Intervention and Trauma Informed therapy. Her life experience and clientele have spanned all life cycles, races, and medical needs as well as honoring all varieties of human beings. She has also supported clients through medical diagnosis and end of life as well as grief.

Ms. Ortiz brings enthusiasm for each client based on the belief that each person has unique purpose, strengths and abilities on which to draw on. The client's abilities paired with tools and support acquired in therapy will lead each of her clients to a life they choose to enhance.

Komal Kishore, LCSW, has worked in hospice and hospital settings for over two years, bringing compassionate care to diverse populations. She has experience supporting the LGBTQIA+ community, veterans, and individuals experiencing houselessness. Komal earned her MSW from the University of Denver and is currently pursuing her Doctor of Social Work degree from the University of New England.

Komal uses a variety of therapeutic approaches, tailoring each to the unique needs of her patients. She prioritizes finding the right fit for every individual and values open, honest communication. Her goal is to foster a warm, supportive environment where patients feel comfortable and understood, building a strong therapeutic relationship that promotes healing and growth.

Komal begins by gaining a thorough understanding of each patient’s history, life experiences, and the factors that have shaped them. She collaborates with clients to set meaningful goals and revisits these goals every three to four months to assess progress and adjust as needed. Treatment is individualized, with therapy plans developed to align closely with each patient’s objectives and overall well-being.

Valerie Stern, LCSW, has extensive experience in hospital outpatient settings, nonprofit agencies, and private practice. She is trained in CBT, ACT, DBT, MI, and IP, and is certified in equine-assisted psychotherapy, having led groups for veterans, at-risk youth, and individuals in recovery. Valerie holds a bachelor’s degree in computer science and a master’s degree in clinical social work. She began her career working with Deaf and Hard of Hearing individuals and co-founded the Hearing Loss Association of Los Angeles, serving as its first president. Fluent in English, French, and American Sign Language, she brings a deep cross-cultural understanding from her time living in Europe and Asia.

Valerie approaches therapy with curiosity, kindness, and a commitment to creating a supportive, open environment. She helps clients challenge misconceptions and develop healthier thought patterns while fostering honesty, respect, and open communication. When appropriate, she uses humor to build connection and lighten moments in the therapeutic process.

In the first session, Valerie takes time to fully understand each client’s history and experiences to determine the best level of care. She collaborates with clients to create realistic, achievable treatment plans focused on positive behavioral and emotional change. She may incorporate homework, videos, and handouts for later reference, and uses appropriate self-disclosure to strengthen rapport and trust.